Frequently Asked Questions


Remittance


If you work for a Private Child Caring or Private Child Placing agency, please contact your billing specialist. If you are not with a Private Child Caring or Private Child Placing agency, you should see a note below the “Remittance Search Results Summary” that says ” ** If you don’t see remittance statements for all your Payee Names, click Add Payee”. When you click the “Add Payee” link you will see a list of “Payees currently enrolled for electronic remittances” and a “Enroll all my payees” button. Click this button. If you still don’t see all your “Resource Names”, please call 502-564-3427 to talk to a billing specialist.

e-Invoicing


No. You will not be able to move funds from one subfunction to the other. You can only add funds.

Work baskets are assigned by provider.

Case-Based EBP’s are provided to the family. The provider will enter the ACTUAL start date and tentative end date when the family is set up (once the service has ended they will verify the end date with the actual end date).

An EBP will show as “referred” when a new referral is sent to the provider waiting for family set up completion. The SSW referred this service for the family to the provider. “Appropriate” signifies that the provider is providing or will provide the EBP.

For parenting youth, if their child is not in OOHC and is a candidate for foster care then yes, these would go through this same process, and the infant/toddler child not in OOHC would be the identified "candidate". For pregnant youth, the services that would be appropriate for them that are available in Kentucky such as HANDS/Every Child Succeeds, etc. are services available for them, but covered completely by Medicaid dollars and those programs for that reason are not on Kentucky's IV-E Prevention Services Plan as no IV-E dollars would be needed to ensure the service provision. That population is captured in our system and we can run management reports to track those pregnant/parenting youth for reporting, it just is not on this referral form/invoicing portal unless the infant is the candidate.

Providers will be able to upload documents into the system to be reviewed for approval by both first and second level. Those who have access from CHFS/DAFM will be able to view the documents in KY TWIST Payments.

DAFM is responsible for entering the budget each fiscal year. Once this is complete, the provider will receive a task to distribute the budget for their agency.

No. You can enter a projected end date based on the anticipated length of the service. The end date can be edited as needed.

Yes. The provider will have the ability to change the end date in KY TWIST Payments.

At this time, all provider users have the same role and access to all functions within their provider agency.

Yes. Now that KY TWIST Payments is operable, all Prevention Services referrals must come through the work basket to the provider.

Once the family has been set up, they will move to the family listing and no longer show in the work basket. Families will no longer show in the Family Listing once all services are ended and 60 days have passed since the last service ended.

For KSTEP, workers enter a prevention service referral to both the in-home provider and the CMHC for invoicing purposes. For the client to actually receive the services, the in-home provider will follow the same process of making the appointment for the client after the in-home provider completes their initial assessment.

Yes. For the providers to be able to invoice for that family there needs to be a referral for both providers. When referring to KSTEP please make the referral for the in-home provider the same day you are making the referral phone call. Once the in-home provider has completed their assessment and the family has chosen a community mental health center (CMHC) for treatment you would go back in and complete another referral for the CMHC they have chosen. The in-home provider will still contact the CMHC to make the appointment for the client. Please keep in mind there are currently only two CMHCs (Pathways and Comprehend) that DCBS has contracted with to provide KSTEP services. However, the client has the freedom to choose another treatment center in their community if they desire. If the client chooses an alternative treatment in the community then you would not make an additional referral.

Effective July 1, 2020 you will not need the expenditure forms for each family.

Those who have access to the system will be able to amend EBP’s.

Yes. Every user will have their own login and password.

Expenses will be rolled into one total for the month. The system will break it down based on the family, EBP, TANF eligibility and other services provided.